All orders will be refunded if the product is received “Faulty / Damaged” or within a 7-day period if the product is found to be Faulty (exceptions apply to electrical returns). In such cases, the product must be returned with all original manuals, packaging, and labels intact; if any of these are found to be incorrect, the refund will be denied. (For a courier uplift date, contact customer support.)
After the 7-day window for faulty goods, refunds have passed, Any product that breaks down after this time is covered by the manufacturer’s warranty. Keralacasa customer care can refer you to a Keralacasa location where you can get after-sales assistance from the provider.
