These Terms and Conditions govern your use of the keralacasa.com website, the terms of any purchases that you make via this online platform. Here, use of “we”, “Us” denotes KeralaCasa store or keralacasa.com. Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.
1. BASIS OF USE OF THE keralacasa.com
1.1 The keralacasa.com site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the keralacasa.com site you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions govern your use of the keralacasa.com site in general, the products that you purchase in Keralacasa stores and on the keralacasa.com site and all services provided in connection with them.
2. REGISTRATION
2.1 To register on the keralacasa.com site you must be over eighteen years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.
3. AMENDMENTS
We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the keralacasa.com online shop, and if you continue to use the site.
These Terms and Conditions were last updated on 14th March 2022.
3. PASSWORD AND SECURITY
3.1 When you register to use the keralacasa.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately (see paragraph 24 below for contact details).
3.2 If keralacasa.com has reason to believe that there is likely to be a breach of security or misuse of the keralacasa.com site, we may require you to change your password or we may suspend your account in accordance with paragraph 21 below.
4. INTELLECTUAL PROPERTY
4.1 The content of the keralacasa.com site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the keralacasa.com site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy, or distribute or use for commercial purposes any of the materials or content on the keralacasa.com site without written permission from keralacasa.com.
4.2 No license is granted to you in these Terms and Conditions to use any trademark of Keralacasa stores and keralacasa.com, or its affiliated companies.
5. LIMITATIONS
5.1 You may not use the keralacasa.com site for any of the purposes set out below (this includes any use by you of the Community sites – see paragraph 6 below for further information about the Community sites):
- Gaining unauthorized access to other computer systems
- Interfering with any other person’s use or enjoyment of the keralacasa.com site
- Interfering or disrupting networks or websites connected to the keralacasa.com site
- Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner
- Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”
- Impersonating another person
- Referring to specific website addresses outside of the keralacasa.com site
- Advertising.
5.2 keralacasa.com reserves the right to refuse to post material on the keralacasa.com site or to remove material already posted on the keralacasa.com site. You must not try to re-post material that keralacasa.com, has refused to post on the Keralacasa site or has previously been removed from the keralacasa.com site.
5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us because of any settlement agreed by us arising out or in connection with:
- Any claim by any third party that the use of the keralacasa.com site by you is defamatory, offensive, or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation, or code of practice; and
- Any claim by any third party that the use of the keralacasa.com site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
5.4 By submitting material you are granting keralacasa.com a perpetual, royalty-free, non-exclusive license to reproduce, modify, translate, make available, distribute, and sublicense the material in whole or in part and in any form.
6. USE OF COMMUNITY SITES
6.1 The keralacasa.com site includes several community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).
6.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
6.3 The keralacasa.com site does not control or moderate the content placed on the Community sites. However, keralacasa.com reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you if there are concerns about the content you have added to a community site. The site may review or edit the content of the Community sites.
6.4 keralacasa.com makes no representations as to the validity of any opinion, advice, information, or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of keralacasa.com.
7. THIRD PARTY WEBSITES
As a convenience to keralacasa.com customers, the keralacasa.com site may include links to other websites or material. keralacasa.com is not responsible for any of these websites or material, which is beyond its control.
8. ADVERTISING AND SPONSORSHIP
Some areas within the keralacasa.com site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the keralacasa.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
9. AVAILABILITY OF THE KERALACASA SITE
9.1 keralacasa.com aims to offer a fault-free service. However, if a fault occurs in the service, you should report it to the customer services (see paragraph 24 below for contact details) or by email at info@keralacasa.com and we will attempt to correct the fault as soon as we reasonably can.
9.2 keralacasa.com site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.
9.3. Some purchases made on the keralacasa.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product, please contact customer services for further assistance.
10. DESCRIPTIONS AND PRICES OF PRODUCTS
10.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary in their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services (see paragraph 25 below for contact details). Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write-up provided against each product is not that of keralacasa.com and is subject to change without prior notice.
10.2 Price may sometimes differ between Keralacasa Stores and keralacasa.com; you will be charged the price on the keralacasa.com upon the use of this site. We are under no obligation to honor any in-store price or promotion if it differs from those on the keralacasa.com site.
10.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, if we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.
10.4 The payment may be processed prior to keralacasa.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
10.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. See paragraph 15 below.
11. AVAILABILITY
11.1 All products advertised are subjected to the availability or while stocks last (as may be applicable).
11.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. keralacasa.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and to orders that use the same billing and/or shipping address. keralacasa.com will provide notification to the customer should such limits be applied.
12. ACCEPTANCE OF ORDERS
12.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
12.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.
12.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 15 below).
12.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.
13. DELIVERIES
13.1 Delivery will be made to the address specified when you complete the order. There is no guarantee that the delivery will be given to the person who made the order or who pays for it.
13.2 Please note that we do not do international shipping.
13.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery. Some are delivered via third party courier or shipping companies.
13.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. For areas outside of main city limits that are classed as remote or semi-remote may take up to 5 working days dependent on supplier schedules. (Contact Customer Support if further information is required)
13.5 Before ordering online you should check the following:
- The item will fit through the doors.
- The item will fit the exact space allocated in your house.
- There is a clear path between the road and your front door.
- If you live in an apartment, the lift is adequate to take delivery in size and weight.
- If there are any access difficulties, please inform us in advance, on the day you should ensure that:
- There is a clear path to your house.
- Your floors are covered to prevent scuffing.
- Any delicate objects are put in a safe place.
14. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
14.1. Please read our cancellation and refund policies.
14.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support.
15. FAULTY PRODUCTS
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
16. REFUNDS ON KERALACASA.COM SITE
If you are entitled to a refund, we will refund you according to our refund policy. Please refer the refund policy for more details.
17. TAXES ON THE PRODUCTS AND SERVICES
Taxes on the products and services are based on the provincial law where we operate.
18. PAYMENTS AND CARDS
18.1 Payment for your products will be taken at the time you place your order.
18.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.
18.3 When ordering from the keralacasa.com, we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
18.4 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
19. FREE GIFTS AND PROMOTIONAL PRODUCTS
19.1 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.
19.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
20. AMENDMENTS
We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the keralacasa.com site. The changes will apply to the use of the keralacasa.com site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the keralacasa.com site (including purchasing any products on the keralacasa.com site). If you continue to use the keralacasa.com site after the date on which the change comes into effect, your use of the keralacasa.com site indicates your agreement to be bound by the new Terms and Conditions.
21. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the keralacasa.com site if your account is suspended or closed.
22. OUR RESPONSIBILITY TO YOU
22.1 The keralacasa.com site is provided without any warranties or guarantees.
22.2 The keralacasa.com site may provide content from other internet sites or resources and while keralacasa.com tries to ensure that material included on the keralacasa.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. keralacasa.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the keralacasa.com site. If keralacasa.com is informed of any inaccuracies in the material on the keralacasa.com site, we will attempt to correct the inaccuracies as soon as we reasonably can.
22.3 In particular, we disclaim all liabilities in connection with the following:
– Incompatibility of the keralacasa.com site with any of your equipment, software or telecommunications links; and
– Technical problems including errors or interruptions of the keralacasa.com site.
22.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the keralacasa.com site.
22.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.
23. MISCELLANEOUS
23.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
23.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
23.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party’s control.
23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
24. CUSTOMER SERVICES
If you have any queries about online matters, please contact us online keralacasa@keralacasa.com or via telephone, Monday – Friday 9.00 AM to 5.00 PM. For retail concerns, please email us at support@keralacasa.com.
25. STANDARD ECOUPON TERMS & CONDITION
25.1 Using E-Coupons
– In addition to the rest of these Terms and Conditions, this paragraph 25 (the “E-Coupon Terms and Conditions”) applies specifically in addition to the use of electronic coupons issued by keralacasa.com (“E-Coupons”).
– E-Coupons can only be used on the keralacasa.com site, subject to these Terms and Conditions and any other specific conditions notified to you on the issue of an E-Coupon. No E-Coupon is redeemable through any website owned or operated by Grand Kerala INC. or through any other Keralacasa outlet (for instance, E-Coupons cannot be used for purchases from the Keralacasa Stores).
– An E-Coupon is redeemed by entering its code at the appropriate point in the online purchase/checkout process. Redemption may be subject to you providing proof of entitlement to use the E-Coupon.
– Your use of an E-Coupon indicates your agreement to be bound by the E-Coupon Terms and Conditions.
– keralacasa.com reserves the right to withdraw or cancel an E-Coupon for any reason at any time.
25.2 Distribution of E-Coupons
– E-Coupons are, and always remain, the property of keralacasa.com
– The right to use an E-Coupon is personal to the original recipient and may not be transferred. No E-Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of keralacasa.com
– E-Coupons distributed or circulated without the written approval of keralacasa.com for example on an Internet message board, etc. are not valid for use and may be refused or cancelled.
25.3 Permitted usage of E-Coupons
Unless expressly stated otherwise at the time of issue of the E-Coupon:
+ Each issued E-Coupon will be valid for use by a recipient only once.
+ Only one E-Coupon will be valid for use per customer or household, as the case may be;
+ An E-Coupon may not be used in conjunction with any other special offer or E-Coupon.
E-Coupons cannot be exchanged for cash or used to purchase gift vouchers.
25.4 Excluded goods and services
– Certain goods or services may be excluded from all E-Coupon offers. From time-to-time other goods or services may be excluded and any such further exclusion will be notified to you along with the E-Coupon or through the keralacasa.com site.
– E-Coupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the E-Coupon, in which case notice will be given to you at the time of issue of the E-Coupon.
– Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.
25.5 Minimum spend requirements
– Where the redemption of an E-Coupon is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products that will be communicated to you at the time of issue of the E-Coupon. Excluded products and supplementary charges, such as delivery shall not count towards a minimum spending requirement.
25.6 Calculation of discount
– Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage.
– Supplementary charges such as delivery charges shall not be discounted unless specifically stated in the offer description.
25.7 Security and Fraud
– When you use an E-Coupon you warrant to keralacasa.com that you are the duly authorized recipient of the E-Coupon and that you are using it in good faith.
– If we reasonably believe that any E-Coupon is being used unlawfully we may reject or cancel any E-Coupon and you agree that you will have no claim against us in respect of any rejection or cancellation.
– If we refuse an E-Coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.
25.8 Limitation of liability
– Orders submitted with E-Coupons shall be accepted by keralacasa.com in the usual way (as set out in paragraph 25 above).
– keralacasa.com shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of any E-Coupon or any failure or inability of a customer to use an e-Coupon for any reason.
25.9 Variation
We reserve the right to vary or terminate the operation of any E-Coupon at any time without notice.
The keralacasa.com site is owned and operated by Grand Kerala Inc.
